KateBissett offers exchanges on manufacturer defects and wrong size ordered. All exchanges must be pre-approved and must have an CustomerService number, packages received without an CustomerService will be returned to sender.
To get a CustomerService number please don’t hesitate to contact our Customer Service Team at CustomerService@KateBissett.com.
*Note: Any shipping or handling charges are not included.
To make an exchange, please contact our KateBissett Savvy Specialists at (917) 426-2099 during our regular business hours (9am-5pm PST) so that we can create a replacement order for your item (it’s much quicker this way!). This ensures you receive your merchandise, as well as any credits or discounts that can be applied.
Seasonal items are final sale only.
Aside from our incredible prices, there’s nothing we’re more proud of than the high quality of our merchandise. But while quality is our highest priority, some pieces can slip through the cracks! If you spot a defect with your product, please let us know within 5-days of receiving it, and we’ll send you a new one, or your money back! Worry-free shopping? We’re all about it.
With that said, if you have been shipped a defective item, please don’t hesitate to contact our Customer Service Team at
CustomerService@KateBissett.com with the following info:
If we are able to determine a defect with the item(s), we will credit you with a replacement, refund, or credit* right away!
*Note: When you refund for Store Credit, we will reward you with an additional ($3.00) store credit incentive towards your next order!
Do note that because of the sensitive nature of our items, all manufacturers’ defect must be reported within 5 days from the date USPS has marked your package as “Delivered”.
Unsure whether or not you have a defective item?
Here are a couple of examples:
Our warehouse prides itself on fulfilling orders quickly and accurately. Unfortunately, mistakes can happen from time to time (we’re only human!). If you received a wrong item, please don’t hesitate to contact our Customer Service team
Once we receive your photo and verify an incorrect item was sent, we will credit* or refund you right away.
Your shipping cost will be refunded back to you when we process your return only if we are at fault for shipping a damaged, defective, or wrong item. All other return ship costs you are responsible for paying.
Please be advised that all wrong items shipped must be reported within 5 business days from the date USPS has marked your package as “Delivered”.
*When you refund for Store Credit, we’ll reward you with an additional ($3.00) store credit incentive towards your next order.
KateBissett gladly honors a one-time price adjustment on full-price merchandise within seven days of the purchase. Items not purchased at full price are ineligible for price adjustments. Sale price adjustment does not include limited-time promotions, including discount codes and Daily Deals.
To obtain a price adjustment, please send us an email at customerservice@KateBissett.com within the five-day window. Include your order number in your email message. If you are within the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Items purchased with store credits are eligible for price adjustments.
*Seasonal items are final sale only.
Customer Service can be reached at email: customerservice@KateBissett.com. Or Call us at: (917) 426-2099.